FAQ

Online Booking Related


Ans: You can purchase the tickets online which is a very simple four-step process. After purchase your ticket you will receive an email and SMS.


Ans: The price of online ticket is the same as price of an counter ticket of the same description. However, bank processing fee/bank charge will be added to the base fare in respect of online purchase.


Ans: Please arrive at the departure point at least 15 minutes prior to departure. Please show your SMS/Printed Email at the counter. You will be issued the boarding card/actual ticket there.


Ans: A copy of the ticket reservation confirmation would have been sent to you by e-mail when you purchased the online ticket. Please take a printout of that mail and produce it at the time of boarding. The boarding card/actual ticked will be issued there. If you have not received notice of reservation confirmation to the e-mail you provided, you can take a printout from  shohagh.com website by loging into your account (Account ->Reservation History -> Download.)


Ans: If you did not receive an email regarding booking/reservation confirmation, there can be two reasons: you have either entered an incorrect e-mail address or the email address is not verified. In such a situation, you are requested to call our customer support at 09606444777.


Ans: Yes. Please contact our 24/7-customer support at 09606444777 better to insert the contact number of Customer Support] and we will be able to re-send you the SMS ticket confirmation with PNR details.

Cancellation Related


Ans: Yes. The tickets booked through shohagh.com can be cancelled from online before the cutoff time. For cancelling the tickets, you have to submit cancel request on the website at least 24 hours before the departure time. Request for cancellation anytime after 24 hours prior to departure time would be refused.


Ans: To cancel your ticket, login to your account on shohagh.com – go to "Cancel" Tab and submit your PNR (You will find a cancel button on the the bottom of ticket details if cancel is eligible). Check the refund terms before cancellation.

Payments Related


Ans: We accept Internet banking, payment via Credit Cards, Debit Cards (Visa, MasterCard, American Express , DBBL Nexus etc) Bkash, Rocket, Upay and iPay etc


Ans: Yes, you can pay/book bus tickets for others. It is not necessary that the payee has to travel.


Ans: No. We do not provide such facility as on date.


Ans: Payment for any booking, after selecting the seats has to be completed within 10 minutes. If you don't complete the payment within 10 minutes from selection of your seats, you will not be able to complete the booking process in that session. You will then have to start afresh.

Refunds Related


Ans: Generally all refunds are processed automatically at the time of cancelation. The payment is refunded to the account from which the amount was paid. In case of third party payments ( for instance, payment from Bkash agent or payment from someone else’s account, please note that the fund would be remitted back to the third party account and not the account of the holder of the ticket. Depending on the account, it may take 3-14 business days for the refunded amount to be credited to the account.
The amount charged for online ticket purchase comprises of the price of the ticket and the bank/institutional charge. In case of refund, only the price of the ticket shall be refunded to the account from which the payment was made. In the event a trip is cancelled by Shohagh, bank charges/institutional charges will also be refunded.